Can I return a product?
Of course, you have the right to return the unused goods to us within fourteen days without giving any reason. Please use the cancellation form or contact us by email or telephone . The email should include the order confirmation number and your bank details so that we can refund the amount paid.

How can I pay?
EPS, PayPal, credit card, Apple Pay, Google Pay, prepayment, instant bank transfer

Is there a warranty on the products?
We focus on durability in the production of our products, therefore there is no additional warranty. The statutory warranty applies.

What materials are the products made of?
We use a wide variety of materials and place great importance on handling them ethically. From black steel and fireclay to Hartberg granite – we only use high-quality materials.

Is it possible to view the items before purchasing them?
Selected items can be viewed in our warehouse at certain times. However, prior appointment is absolutely necessary.

Are the items also shipped to Switzerland?
Yes, of course! Items shipped via parcel service can be ordered without restrictions. For shipments via freight carrier, you will receive a new invoice with the shipping costs after placing your order.